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The Xlent Care Team Answers Your Questions

From common shipping to product questions, we’ve got answers! Need more help? Contact Us!

No. We’re the exclusive seller of Volaris premium rollators & accessories and the Resistance Chair exercise system in North America. The benefit is that:

  • Your order processes fast and our items ship FULLY ASSEMBLED and are delivered right to your door.
  • We provide you the sales and service you deserve before and after your purchase. No one knows our premium products better than us so we can help you best! 
  • We cover the majority of the shipping cost, so our low flat rate fee might cost less than fuel to shop around 😉 

We ship to all the contiguous United States states and Canada. We also ship to Hawaii and Alaska, yet orders for these states must be placed by phone so that we can accurately quote shipping rates.

Our products (in-stock) process within 1 day and ship quickly, but exact timing depends on your address. All orders ship via UPS or FEDEX and a tracking number and delivery date is provided after shipping.

  • USA – orders ship from Niagara Falls, New York. Orders to states in the Northeast arrive wihin 2-3 days. Midwest states can take 3-4 days. West Coast orders may take 4-5 days.
  • CANADA – orders ship from Milton, Ontario. Orders within Ontario and Quebec can be delivered within 2-3 days. Western and Eastern provinces, add 2-3 days.

Easy. Just see our sizing guides on the rollator product pages. There’s a Volaris Rollator for every body type and size!

We do not sell through stores but sell and supply directly from our website. Due to the exceptional quality of the Volaris rollators Made in Sweden, the cost is much higher than the Chinese manufactured rollators. If we were to go through a middleman (the store) the price would be much higher and perhaps out of the reach of many people.

Unlike many other rollator sites we put up large pictures of the rollators so you can really see what you are getting, and we try and provide as much information as possible so that you are comfortable with your choice. The people who purchase the Volaris are those that have done their research, read the testimonials, and had all their questions answered. These also tend to be experienced rollator users who have had the cheap rollators in the past and now know what they are looking for.

No, the rollators listed with Medicare are the cheaper, made in China rollators.

Please don’t worry. We guarantee you will receive a quality product with no surprises. We pride ourselves in our mission to give you a personal experience when dealing with Xlent Care. If you have any concerns, call us. You will be speaking to someone who is very knowledgeable on the products, not simply an order-taker. We will follow up with you after your order to get your feedback. Our customers so appreciate the service we provide.

You can order from our on-line store and it will accept most credit cards to pay or use Paypal at checkout. If you prefer, you may call us directly to order and we can take MC or Visa over the phone. We do not keep your credit cards in our system for security. Either way is safe and easy

No, all duties and customs clearance costs are already taken care of before you purchase. US customers have their rollators shipped from Niagara Falls, NY. Canadian customers take delivery from Milton, ON

If you open the box, try in around your home and find it is not what you hoped for, you can return it to us freight prepaid by you. We do not charge any re-stocking fee. We can tell you, you will not return it due to the design or quality. You will be so impressed.

Volaris provides a 2 year warranty on the structure (this does not cover normal wear and tear portions such as the handles, tires or brakes). Service issues are highly unlikely with the Volaris. Although we cannot guarantee it, as one customer put it “If it is Made in Sweden you won’t have to worry about repairs”.

We stock all parts so we can get the parts to you quickly. It is a relatively simply product and can be repaired by anyone mechanical, such as the guy who works in your local Bike Shop, or the service guy in your local Home Healthcare store. They are happy to have your service business. We are always available also to help you to locate a repair venue.

When you come up against any obstruction such as a rock, uneven payment or the threshold between rooms, a typical rigid-frame rollator will “bounce” whereas a flexible frame compensates and allows all four wheels to remain grounded as you travel across the uneven surface. This is also what makes it so superior for curb climbing and comfortable when going over the thresholds in your home.

The exceptional quality means that you will not be replacing the rollator within a few years as you might with most others.  You will not have parts breaking down and having the expense and down time with repairs.  Good quality tires are a must as you may be putting a lot of miles on your rollator.  

Since a rollator provides you with your very mobility you need to be able to count on your Volaris every day.  Mobility and Safety has to be one of the most important areas of your life and well worth the investment.

All models come completely assembled, ready to roll out of the box. Any accessories you order do need to be installed by yourself and are easy to do and are provided with instructions.

The all-terrain tires of the Patrol allow you the confidence to know that you can go just about anywhere. If you travel, you will want to consider the Patrol as you may find yourself in an area that would require it for ease of “rollating”. If you live in a rural area, or know that you will visit or walk in rural or woodsy areas on occasion then you will be happy to have the Patrol and know that it is not too bulky for indoors as well. The larger, softer tire makes the more challenging terrain easier to deal with and feel less bumpy.

If on the other hand, you live in a urban area and only use the sidewalks and visit malls and stores, then the 8 inch tires will do well for you. They will also do well on cut grass and small gravel when you come across that terrain as well.

If you still aren’t sure, call us. We will help you decide.

None of the Volaris rollators are air-filled – just a quality rubber tire.

We had a customer buy from us after he went to visit his wife in the hospital. He uses a cane but because he had to go such a long way from the parking lot to the far side of the hospital he decided to try her rollator. He could not believe how he could “motor” with better posture and less pain. He was so excited to get his new rollator! We hear this same story from so many prior cane users.

The frame of the Standard and the SMART are exactly the same. On the Standard the brake cables are exposed on the outside and the handles are not as nice as the SMART which are anatomically better designed and are cushioned. The Standard has the travel brake as part of the handle so your fingers are always extended around both the handle and the travel brake. However, it is the same quality rollator with the wonderful design and flexible frame, adjustable seat and handles, etc. What I tell people is this: if you can afford it, buy the SMART. If money is a real issue for you, then you will be very happy to get such a quality rollator with a wonderful sporty design at such a good price.

The accessories are easy to install. We have videos on installation of most accessories and we are always available to help!

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